Returns

We will gladly accept unworn jewelry in its original condition for returns within 7 days of delivery.All goods returned to us must be in their original packaging and in resalable condition. Your refund will be in the same form as the original purchase. It is advised you keep the box and plastic wrap provided should you need to return. Please note that shipping and handling charges are non-refundable unless there was an issue on our end with your order.

If you would like to make an exchange, simply email us at sales@norbu.us and we will gladly help you.

Norbu reserves the right to deny refunds should the merchandise not meet return policy requirements.

We cannot process online - bought returns at our store.

Online bought gift cards are only valid for online shopping and not at the store.

For gold and silver-plated metals, please expect some natural tarnishing over time with wear. To reduce the effect of wear, avoid swimming, sweating and high humidity. Avoid water,direct contact with any chemicals like perfume. Your pH also affects the plating. From our experience,there are some people whose skin pH will cause the plating to wear down in mere days! Gently wipe jewelry with soft polishing cloth and store in a safe place or in a ziplock bag.